FAQs

About Our Drinks 🍹

I'm so glad you asked. Nocktails are non-alcoholic cocktails (see what we did there) that are low in sugar with no artificial sweeteners or flavours. We use a unique blend of natural botanicals, spices and flavours in all of our drinks to help re-create the same satisfying experiences you would expect from an alcoholic cocktail... just without the alcohol!

Yes! Nocktails are alcohol-free. The drinks do contain trace amounts of alcohol (less than 0.25%), the same as most soft drinks on the market.

We use a unique blend of natural botanical extracts, spices and flavours which are propylene-glycol free. You can view our ingredients here.

Yes! In fact (to our knowledge) Nocktails have the lowest sugar content out of all the non-alcoholic cocktails in the world! Pretty impressive right? We use stevia (a natural sweetener) to bring out the flavour in our drinks. You can visit our nutritional tables if you really care that much (which you should!).

Wow, another wonderful question. Nocktails have the lowest calorie content out of all non-alcoholic cocktails available. Our mojito contains 28 calories and our strawberry daiquiri is only 33 calories. You can view detailed nutritional information here.

Nocktails don't contain anything artificial! We use Stevia, a natural sweetener in all of our drinks.

You betcha, all our drinks are 100% sodium-free.

You can find the BBE (we use slang round here) stamped on the bottom of the can. Although, this shouldn't even be a worry as you'll surely drink all of them way before then!

Yes, yes and yes! Nocktails do not have any dairy, soy or any other animal products in.

Nocktails can be stored out of the fridge just fine but who wants a tepid drink? We recommend you pop them in the fridge as soon as they arrive and enjoy over a few cubes of ice! Lush!

Nope! All of our natural flavours are GMO-Free. I'll drink to that.

Yes, all of our packaging from the cans to the boxes we deliver in are all 100% recyclable. We're constantly striving to reduce our environmental impact and improving our packaging any way we can in order to do so. Click here to view how to recycle Nocktails properly!

Nocktails do not contain any phosphoric acid. Cool.

No allergens here! Nocktails are free from all allergens.

Shipping 🚚

All orders are shipped via Yodel. All of our UK orders include free shipping! Yippee!

Most orders will arrive with you within 2 working days (including Saturdays) when placed before 3pm. However, please allow up to 5 working days. If you have question regarding a recent order, please email orders@nocktail.com

At this time, we currently only ship from our online store within the UK & Ireland.

Yes, once payment is completed you will receive a tracking link at your email address. At checkout, you will also have the option to receive updates via text message!

Not to worry! You will be able to reschedule your delivery with Yodel using your tracking details which will be emailed to you.

Ah, not to worry. Any orders over 48 cans are sent as separate deliveries, so please be patient for all your boxes to arrive. This may take up to 5 working days (including Saturdays). Still have a problem? Hit us up at orders@nocktail.com

Aren't you generous! Yes, of course you can. Simply edit the shipping address at checkout! We sometimes write personalised notes, so be sure to include their name!

All Things Money 💸

We accept all major credit cards, PayPal and Apple Pay for one-off purchases! 

Your card will be charged immediately upon completion of your order. When you open a subscription with us, you will receive an email when your recurring payment is processed.

We can’t offer returns at the moment but if your order arrived damaged, you received the wrong product or you had any other issue with your order, get in touch at orders@nocktail.com and we’ll see what we can do to help. Here at Nocktail, it's all about the experience, so we will do all we can to make sure you have an unforgettable one!

We're a small team so no managers here unfortunately. Someone from our team will do all they can to ensure we turn that frown, upside down. Simply drop us a line at orders@nocktail.com or hit us up on the chat button on the website!

Hopefully we won't get to this point. Refunds can take up to 10 working days to process.

Always. Credit card information, including the name on the card, card type, card number, expiry date and CV2 is collected and processed by our third party payment processor. We retain limited credit card information for our records (e.g. the last four digits for validation purposes) but we do not store or retain complete credit card information. Our site is Level 1 PCI compliant to ensure that we meet the highest set of security standards.

Ordering On Our Store 🛒

Lucky you! Simply enter a promo code on the checkout page. You may need to click/tap a dropdown arrow to reveal. The price will be updated when you click APPLY. Easy peasy!

It really depends on the promo code! Most don't work simultaneously but I guess it's worth a try! If you really believe you are the lucky one who should have two promo codes and it's not working... then drop us a line at orders@nocktail.com and we'll see what we can do!

Hey now, let's calm down. It happens to the best of us. Sometimes our codes expire, sometimes they don't work with other offers, sometimes you spell them wrong or sometimes... you just made it up! Double check the code and the conditions, if you're still having a problem, hit us up at orders@nocktail.com or on the chat button on our website, we're always happy to help!

All orders normally arrive within 2 working days (including saturdays!) You can email us on orders@nocktail.com and we'll get back to you within 24 hours. If you entered your mobile number at checkout, you should also receive your delivery details from Yodel when your order is out for delivery. If after checking your tracking details, you don't have the answer your looking for, please get in touch and we will investigate!

Here at Nocktail, it's all about the experience and the people. So if you're not happy, we're not happy. Please get in touch and let us know what's wrong and we'll aim to resolve it within 24 hours (it's normally much much quicker than that!) - orders@nocktail.com

Do not panic. This is exactly what our boxes were designed for. To survive the recklessness of the real world. We want you to have the best Nocktail experience possible, so please feel free to send us some pictures so we can avoid these issues in the future! Send to orders@nocktail.com

Forgotten your password? Not to worry! You can click on the ‘Forgot Password’ button and reset using a link that will be sent to your email. If you still can’t log-in, send us an email on orders@nocktail.com or chat to us on our website and we’ll sort out the issue.

Hit us up on the live chat on our website and we will see if we can help you out there and then. If not, please email orders@nocktail.com and someone from our team will give you a helping hand!

Other Things You May (or may not)Want to Know🤷‍♀️

I guess there's several explanations...

1. We are re-inventing the "mocktail". Mocktails traditionally are simple concoctions of fruit juices that are really high in sugar and don't deliver the same flavour experience as a normal alcoholic cocktail. Our "Nocktails" are low in sugar and use natural botanicals, extracts, spices and flavours to re-create the full-rounded mouth feel you would typically expect from an alcoholic cocktail.

2. It's a nice play on words, combining non-alcoholic and cocktail!

3. Well... it just works!

Oooooh thanks so much! We'd love to talk to you. Please get in touch with us at david@nocktail.com

Hey hey, congratulations on being so influential. We are always looking to collaborate with exciting creatives who are passionate about our brand and message. Please reach out to us at david@nocktail.com

No event is ever complete without a decent alcohol-free offering, we'd love to help you out! Please get in touch at orders@nocktail.com or hit us up on the chat button via our website!

The wonderful thing about Nocktail is that you can enjoy them at anytime of the day, anywhere. Fancy sipping a Mojito whilst completing that dreaded excel spreadsheet? Now you can, whilst keeping your head straight! Hit us up at orders@nocktail.com to discuss wholesale orders!

Not right now, but any open positions will be advertised on our website and socials when the become available!

Ummmm... duh! We're on them all, just search for @nocktail and you'll find us. Give us a follow, we're building an amazingly happy and positive community of mindful drinkers. It's a great place to hang out with like-minded drinkers!